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Job Description

Detailed information on the job is provided below.

The job description does not necessarily include all the duties which may be required of individual employees in the classification. Job descriptions may be revised as needed.

Municipal Parking Manager
CI5649
02/22/2012
Exempt
A07
The fundamental reason this classification exists is to manage and supervise the daily operations of the City of Montgomery Parking Division. The employee is responsible for managing, performing and/or coordinating maintenance, housekeeping, staffing and security of all parking facility and equipment. The essential functions are: oversees the Parking Authority Division; oversees municipal parking violations/ordinances enforcement, manages the division's daily operations; performs purchasing functions; manages parking revenue collection operations; supervises Parking Division employees; maintains repairs, adjusts and coordinates the repair/installation of parking control equipment and facilities; and develops and maintains the division's operating and capital improvement budget. Supervision is exercised over Parking Deck Attendants, Traffic Control Officers and Parking Meter Attendants. Employee operates independently under limited supervision from the General Services Director.
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. The list of essential functions is to be used as a starting point to determine essential functions for a specific position at a specific location at a specific time. The ADA was intended to be applied on a case-by-case basis with the understanding that one position may differ from another similar position. The performance of "non-essential functions" is not optional for employees not covered under the ADA.

ESSENTIAL FUNCTION: Oversees the Parking Authority Division using city vehicles, parking control equipment and division report information in order to set and monitor the direction of the department and ensure division activities meet the needs of the citizens of Montgomery and other city departments.
Sets department-wide goals and objectives and monitors progress.
Act as a liaison for the General Service Director to general public concerning downtown parking.
Plans, leads and controls the efforts of subordinates in their duties to achieve maximum utilization of staff, equipment and revenue.
Works with engineers, architects, space consultants and others city departments to develop detailed specifications for equipment and systems to be used in facilities, street parking and others used in the downtown parking industry.
Plans and organizes division activities include prioritizing, understanding and applying long-range goals of department in order to meet long and short term goals.
Coordinates and oversee the Parking shuttle service in morning and afternoon hours.
Coordinates with other city departments for maintenance, repairs and additions to facility, lots and stalls.
Performs special assignments within the scope of duty assigned by the General Services Director.

ESSENTIAL FUNCTION: Oversees municipal parking violations/ordinances enforcement using database information, ticket information, telephones in order to ensure the proper administration of parking violation procedures.
Coordinates working relations with municipal court in order to confirm ticketing information.
Reviews and responds to complaints concerning parking tickets and boot issues.
Downloads hand-held computer ticket information to database
Uploads ticket information to municipal courts computer system
Confirms tickets with municipal court in order to identify vehicles that require installation of a boot device.
Coordinates with contracted recovery company to have booted vehicles towed from streets.
Coordinates with other city departments as needed to install/remove boot devices from vehicles.

ESSENTIAL FUNCTION: Manages the Parking Division's daily operations in order to ensure the division is meeting department services expectation, provide support to division employees and ensure the department is meeting the needs of the public.
Assists facility users as needed to maintain the smooth flow of traffic through the parking deck.
Investigates complaints of theft or vandalism, notifying appropriate law enforcement officials as needed.
Answers citizen questions concerning monthly, daily, parking rental, citations, violations and/or monthly parking rental.
Meet with potential customers to determine if facility/lot rental use request can be accommodated.
Checks the status and/or history of abandon vehicles in the parking facility and coordinates with Montgomery Police Department and/or appropriate authority for removal.
Coordinates with equipment vendors for maintenance, repairs and replacement of parking industry equipment.
Performs routine maintenance and housekeeping duties to include making minor repairs or adjustments to gates, ticket machines, pay stations and card readers, and picking up trash or debris.
Maintains records of all service calls including response times and adequacy of work.
Makes routine inspections of the facility, lots, and stalls to identify maintenance, safety and housekeeping requirements.
Check service records to ensure City owned motor vehicles are serviced as per Fleet Managements recommendations
Communicates with citizens in order to identify parking meter problems /issues and resolutions and ensure proper understanding of parking violations and the process of payment of tickets.
Develops and enforces City of Montgomery parking contracts.
Responds to complaints or inquiries of departmental services using letters, memos, e-mail documents and other material.
Meets with vendors, contractors and/or consultants regarding general services department activities and services.
Reviews and approves rental agreements for special events.
Coordinates after hours or special event parking needs.
Responds to customer questions, requests, problems and complaints in order to promote a positive image of the parking deck facility and the city.

ESSENTIAL FUNCTION: Performs purchasing functions to include bid processing and inventory control in order to ensure all parking facilities and employees have the necessary equipment and supplies.
Checks to ensure proper ordering of supplies, equipment and materials necessary for the proper execution of parking industries operations
Assists in the writing/compiling of bid specifications for the purchase of parking equipment such as meters, hand held computers, gates, ticket machines, computer software, parking facilities, and/or meter enforcement equipment
Checks to ensure proper ordering of supplies, equipment and materials necessary for the proper execution of downtown parking facilities, lots and meter operations.
Maintains inventory of all city-owned equipment and condition of said equipment
Reviews bid proposals against bid specs to assist in the awarding of bid contracts.

ESSENTIAL FUNCTION: Manages parking revenue collection operations following City of Montgomery rules and regulations and Finance Department procedures using cash and negotiable instruments, and computer in order to collect revenue for the City of Montgomery resolve issues, and/or maintain accurate revenue collection and expenditure records.
Prepares deposits of collected revenue.
Reconciling cash with receipts and summary reports.
Monitors division employees in the collection, processing and depositing of parking revenues.
Operates a computerized cash register, credit card machine, and/or automated pay stations to collect fees.
Maintain records associated with inventory, income data; bank deposits, material receipt forms, and purchase orders in order to prepare reports, maintain cash flow and account for receipts and expenditures.
Downloads and reconciles cash deposits.
Develops databases to ensure accurate record keeping of tickets and meter receipts.
Enters data into databases in order to tracks tickets and meter sales.
Receives the calculated fee from hourly customers and maintains a record of transient usage per day in order to maximize the assignment of monthly spaces.
Prepares deposit of funds collected each day and submits to Finance Department Treasurer.
Generates a print out of daily and monthly parking fees, card fees, and late charges and balances receipts against print out amounts.
Prepares summary report each month of daily and monthly fees, credit cards and charges collected.
Charges monthly accumulated validations, collects and posts receipts for monthly patrons to individual accounts using a personal computer.
Issues monthly permits and maintains a file of individual contracts.
Maintain an accurate accounting of all monthly cards and permits issued and in inventory.
Sends out past due notices and locks out patrons who are more than fifteen days past due.
Develops and implements policies and procedures for staff functions and tenant's use of parking sites and facilities.
Ensures adequate cash amount is available to staff for efficient operation.

ESSENTIAL FUNCTION: Supervises Parking Division employees processing employee concerns and problems, directing work, counseling, and disciplining subordinates using personnel files and forms, and computer records following employee procedure's manual, and local, state, federal laws, rules, regulations, policies and procedures in order to ensure the goals and objectives are carried out.
Makes recommendations concerning discipline, hiring and termination to the General Services Director.
Provides general direction and technical guidance to staff and citizens as required
Sets standards for performance of employees
Defines job duties and requirements for subordinates both full and part time employees
Advises staff regarding services, projects, programs, financial management, resource management, etc
Maintains accurate personnel records to include time sheets, payroll records, and/or personnel leave sheets.
Assigns work to employees; ensures safety procedures are followed.
Interviews, selects, and coordinates the training of employees.
Monitors and approves sick and annual leave usage in order to ensure adequate coverage and maintain employee overtime.
Adjusts work schedules to cover absences and/or meet division needs.
Addresses complaints and resolves problems.
Counsels employees concerning work performance, work habits and other conditions of employment.
Monitors and reviews work of subordinates on an on-going basis in order to provide feedback and evaluate subordinates fairly and maintain documentation.
Plans, leads and controls the efforts of subordinates in their duties to achieve maximum utilization of staff and equipment.

ESSENTIAL FUNCTION: Maintains repairs, adjusts and coordinates the repair/installation of parking control equipment and facilities using computer, two-way radio, and hand tools following departmental policies and procedures in order to ensure efficient operation of parking facilities.
Coordinates with equipment vendors for maintenance, repairs and replacement of parking control equipment.
Performs routine maintenance and housekeeping duties to include making minor repairs or adjustments to gates and card readers, and picking up trash or debris.
Maintains records of all service calls including response times and adequacy of work.
Makes routine inspections of the facility to identify maintenance or housekeeping requirements.

ESSENTIAL FUNCTION: Develops and maintains the Parking Division's operating and capital improvement budget related to meters, parking enforcement, and parking facilities following City of Montgomery rules and regulations and Finance Department policies and procedures in order to ensure adequate funding to operate the facilities and equipment.
Develops cost estimates for proposed construction and capital replacement projects and major maintenance repair activities.
Researches information on automated parking control, enforcement and/or meter equipment
Works with engineers, architects, space consultants and others to develop detailed specifications for equipment and systems to be used in the facilities.
Assists department head with division budget requirements to include cost projections, income and expense analysis.
Monitors budget expenditures to ensure spending remains within forecasted limits and to ensure overall budget is not exceeded.
Knowledge of departmental policies and procedures pertaining to the operations of revenue producing parking facilities.

Knowledge of Personnel rules and regulations and the City of Montgomery policies and procedures for hiring, disciplining and terminating employees, procedures for requesting, using and reporting annual, sick and compensatory leave, rules for overtime, and basic knowledge of employee benefits such as health insurance, as needed to supervise employees.

Knowledge of local, state and federal laws, rules and regulations pertaining to employment to include procedures for reporting a work-related injury or illness, employees' rights to privacy, disciplinary procedures, City drug policy, knowledge of the laws pertaining to employment discrimination and knowledge of the Americans with Disabilities Act, as needed to supervise employees.

Knowledge of modern principles and practices of parking lot administration as needed to maintain accurate records and manage a vehicle parking facility.

Knowledge of City of Montgomery parking ordinances to include parking violations as needed to ensure enforcement protocols are followed on municipal parking rules and violations.

Ability to maintain records associated, with inventory, payroll, personnel and income data to include time sheets, leave sheets, bank deposits, material receipt forms, and purchase orders, as needed to prepare reports, maintain cash flow and account for receipts and expenditures.

Ability to plan, assign and supervise the work of subordinate personnel to include evaluating performance, counseling, and providing progressive discipline as needed to ensure that work is being done correctly and in a timely manner.

Ability to communicate in writing to include clarity, conciseness, the use of proper grammar and sentence structure as needed to document and/or exchange information with employees; vendors, complete the deposit count sheet, purchase orders, material receipts and to prepare daily reports.

Ability to coordinate the training of others to include explaining steps, breaking down jobs into distinct elements, critiquing others work, showing how to complete a task and determining the most effective training methods to use.

Ability to communicate verbally in person and using a telephone to include clarity and conciseness, breaking down technical information; logical ordering of information as needed to respond to questions, enforce City of Montgomery regulations and handle complaints.

Ability to make change and perform simple arithmetical calculations with accuracy and reasonable speed.

Ability to operate a computer to include using various computer applications and functions of different programs available, as needed to retrieve and save information and prepare correspondence and reports.

Ability to plan and organize work include prioritizing, understanding and applying long-range goals of department, scheduling and breaking activities/projects down into separate and distinct elements as needed to determine time and resources for projects and ensure that long and short range goals are met.

Ability to work independently with limited supervision to include weighing consequences of actions or decisions, making decisions within predetermined limits, responding to emergencies, time management, and prioritizing work as needed to resolve problems.

Ability to operate a computerized cash register and credit card machine as needed to complete payment transactions.
High school diploma or GED, three years of parking facility operations experience, to include one year of supervisory experience; or an equivalent combination of education and experience.
Performance of essential functions may require exposure to adverse environmental conditions such as dirt, pollen, humidity, rain and temperature extremes. The performance of essential functions may occasionally require overtime or weekend work. Subject to being on-call twenty-four hours in order to respond to security issues or vandalism at the parking facilities as reported by law enforcement agencies and/or other individuals. Must be willing to work overtime or weekend work and be on-call twenty-four hours in order to respond to security issues or vandalism as reported by law enforcement agencies and/or other individuals.
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