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Job Description

Detailed information on the job is provided below.

The job description does not necessarily include all the duties which may be required of individual employees in the classification. Job descriptions may be revised as needed.

Library Assistant I
CI7135
4/24/2015
Non-exempt
A02
The fundamental reason this classification exists is to provide clerical and paraprofessional support to librarians. Major work responsibilities include performing circulation duties, serving patrons and the public, performing collection maintenance activities, and performing miscellaneous duties. Library Assistant Is differ from Library Assistant IIs in that IIs are expected to act in the place of absent staff, including librarians, in various branches throughout the library system. Is are typically assigned to one branch and/or department at a time and work under the direct supervision of a librarian. Library Assistant Is report directly to a librarian.

ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. The work functions have been ordered based on the average amount of time spent by an incumbent in the performance of the work functions. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. The list of essential functions is to be used as a starting point to determine essential functions for a specific position at a specific location at a specific time. The ADA was intended to be applied on a case-by-case basis with the understanding that one position may differ from another similar position. The performance of "non-essential functions" is not optional for employees not covered under the ADA.

ESSENTIAL FUNCTION:Performs circulation duties using library materials, computer, scanner, date stamp, library cards, cash registers, and calculators following library policies and procedures in order to assist patrons with checking materials in and out of the library.

Registers patrons which includes requesting identification to confirm identity and determine residency, asking the patron to complete a registration form, preparing the library card, entering patron information into database to allow individuals to borrow library materials, and coding patron records to ensure accurate statistical circulation reports.
Encourages new patrons to register to vote and distributes voter registration forms to patrons.
Re-issues library cards in the event that the card is lost or stolen and collects fees.
Charges and discharges materials to registered patrons by scanning the library card, entering appropriate code, issuing a due date receipt or sticker, and scanning the electronic tags.
Renews materials via telephone and in person per library procedures.
Monitors the patrons' accounts during the check out process to determine if there are any outstanding fees, fines, or materials.
Calculates and collects fines and other charges for overdue, lost or damaged materials, and the printing/copying of materials, issues receipt of payment, and removes charges from patron accounts.
Records collected fees and fines using a cash register or cash log.
Collects and processes the materials which are in the book drop so they may be returned to the shelves and/or library from which they originated.
Examines returned materials for damage before re-shelving.
Repairs damaged library materials as instructed by supervisor.
Places a hold on materials requested by patrons.
Processes hold requests by accessing daily holds report, pulling materials to fill requests, and preparing for patron pick-up.
Enters the information on requested titles into the computer when they arrive at the branch so that the computer system will be notated and accumulate statistics.
Processes intralibrary requests in order to obtain library materials for a patron.
Pulls and prepares materials for intralibrary loan distribution and notifies patrons when requested materials (on hold, intralibrary loan, etc.) are available.
Records daily patron count from door counter.
Counts and records the number of bar-coded, library materials used in-house and left by patrons on carts, tables, etc. for reshelving.

ESSENTIAL FUNCTION: Serves patrons and the public using library materials and computers following library policies and procedures in order to provide patrons and the public with library related materials and services.

Assists patrons in locating desired materials using the library's online card catalog to search by title, author, subject or key terms.
Helps patrons to physically locate materials within the collection by escorting them to the particular book or shelf area needed.
Refers patrons to the interlibrary loan service if desired materials are not owned by the library system.
Pulls desired materials for patrons as needed.
Assists patrons who have requests regarding materials to be purchased by the library.
Calls or emails patrons when the materials they have requested arrive.
Answers basic reference questions such as directions and local government phone numbers by researching via phone book, quick reference guide, and/or computer.
Answers basic questions about authors, titles, and genre and makes suggestions regarding reading materials.
Refers patrons to librarians for more advanced information regarding the collection, reference materials, databases, library policies, etc.
Demonstrates proper methods of usage and provides assistance to patrons using the Internet, search engines, research databases, the library card catalog, and various software programs.
Demonstrates E-readers to patrons to include how to use, how to download, and how to access information from the library's downloadable collection via the website.
Observes patrons' computer usage to ensure that they are following the library's rules for computer usage.
Assists patrons in understanding the policies and procedures of the library.
Becomes familiar with the reading habits and typical informational needs of the branch's patrons in order to provide faster and more effective patron service delivery.
Assists with providing library tours to groups and individuals as requested by supervisor.

ESSENTIAL FUNCTION: Performs collection maintenance activities such as shelving, shifting, weeding, repairing labels, and cleaning books using computer, order forms, and library materials such as plastic covers, glue, scissors, media cases, and labels following library policies and procedures and supervisor instructions in order to meet the needs of patrons.

Receives requests to buy materials from patrons when it is determined the desired title, item, media, etc. is not owned by the library system and cannot be obtained via interlibrary loan.
Unpacks boxes of new materials onto carts and places packing slips with each order.
Applies protective covers to all new books using plastic covers, glue, and scissors in order to maintain the appearance of the books.
Sorts/counts newly processed items and places them in bins designated for each library so that the items can be delivered by courier.
Processes new materials received from Technical Services into the collection to include activating materials by un-shadowing in the database to make materials available and viewable to patrons.
Identifies and mends or replaces damaged book jackets, media cases, and labels as needed.
Cleans outside covers of books and audio visual items with materials such as Windex, Goo Gone, and scrapers.
Ensures that library materials have been electronically tagged and adds tags when needed.
Shelves books, periodicals, newspapers, and media, as needed, in alphabetical and numerical order according to library policy.
Reads shelves to ensure materials are in proper order and relocates misplaced items as needed.
Searches the collection for lost or misplaced materials.
Reorganizes and shifts the order of material on the shelves to provide more space for the collection while strictly adhering to the accepted organization scheme based upon library procedures and supervisor's instructions.
Assists in weeding the collection by pulling books, stamping them as discarded, and processing them out of the library's database based on supervisor's instructions and library procedures.
Assists in periodically inventorying the collection either manually or with handheld computers.
Checks newspapers, magazines, etc. into the branch/department in order to make the materials available for circulation to patrons.
Weeds newspapers, magazines, etc. from the collection according to supervisor's instructions and predetermined amount of time.
Maintains computer files by entering and/or correcting any mistakes in item categorization.

ESSENTIAL FUNCTION:Performs miscellaneous duties, as required, using standard office equipment following library policies and procedures in order to ensure the efficient operation and services of the branch/department.

Sorts and distributes mail daily to the different departments within the library system such as reference, circulation, administration, technical services, extension services, and media.
Answers telephones and takes messages or directs the call to the appropriate person.
Greets patrons as they enter the branch or department and offers assistance.
Checks balance of necessary supplies regularly, reports shortages, and submits lists of what supplies need to be ordered for the department/branch and submits to the librarian.
Prepares and sorts items to be picked up by courier for delivery to branches or administration such as mail, messages, book order sources, cash register bank deposits, A-V materials, supplies, etc.
Attends meetings, conferences, workshops, and trainings for staff development purposes in order to learn new information or procedures for implementation.
Opens/closes the facility based on advertised branch/department hours and established procedures.
Prepares library facility and equipment such as lights, copy machines and microfiche readers, computers, and printers for use by staff and patrons to include turning and logging equipment on and off.
Checks restrooms and facility for cleanliness, completes the cleaning service evaluation form, and reports any problems to librarian.
Replaces toiletry items such as toilet paper, paper towels, and hand soap, if necessary.
Opens, inventories, stores and reports status of supply shipments to supervisor.
Reports maintenance and security problems to the librarian or the library administration staff in the absence of the librarian.
Creates displays for bulletin boards and book displays by assembling or creating items using themes provided or approved by the librarian.
Decorates bulletin boards, library, etc. as instructed by librarian.
Decorates the library branch itself for upcoming holidays and special events.
Posts/displays information for the general public to include branch flyers, weekly New York Times Best Sellers List, flyers, pamphlets and posters from library administration and community event announcements.
Monitors postings and displays for timeliness and discards or re-shelves dated information.
Sets up, straightens or rearranges tables and chairs in patron seating areas.
Sets up, rearranges, and takes down library furniture and audio-visual equipment to prepare for and clean up after story time, special events, etc.
Maintains order and appearance of the library and its exterior by re-shelving materials left on tables, disposing of trash left inside and outside of the building, straightening staff work areas and circulation desk, and dusting computers, shelves and furniture.
Assists librarians with reports by monitoring door counters, laptop users, periodical usage, and counting participants at library programs.
Prepares written reports to librarian regarding accidents or incidents witnessed.
Shares ideas regarding programs, bulletin boards, etc. with the librarian and assists with the planning.
Assists librarian in preparing items (arts and crafts, audio visual equipment, etc.) for special programs being implemented by the librarian.
Assists in soliciting donations and picking up donations from participating sponsors, vendors, etc.
Works as part of the librarians' teams during programs to provide assistance to the patrons, for example, helping children make craft projects or distributing refreshments.
Assists librarians in the preparation of flyers, invitations, etc. regarding programs, special events, etc.
Fills-in for librarian in emergencies and unavoidable scheduling conflicts.
Assists the librarian in scheduling the use of meeting rooms within the branch and in collecting appropriate fees per established procedure.
Reports computer problems to librarians and assists in contacting information technology staff to request assistance.
Writes book reports for various Montgomery City-County Public Library publications.
Knowledge of circulation procedures to include charging books in and out of a library system, collecting fines and fees, and issuing library cards using a computerized database.

Knowledge of library material categorization within areas such as fiction, non-fiction, and reference as needed to locate materials for patrons and correct simple errors in cataloging.

Knowledge of shelving procedures to include the method of arranging and displaying books, books-on-tape, and videos on shelves and how materials are arranged such as by Dewey Decimal system, subject, title, or author as needed to locate or shelve materials.

Knowledge of the general layout of the library such as the location of computers for children and adults, restrooms, and the location of different genre and classes as needed to assist patrons or staff.

Knowledge of Montgomery City-County Public Library to include available services, programs, organizational structure, documents and forms, and policies and procedures as needed to provide quality, friendly effective information services to patrons.

Knowledge of library computer systems to include online search engines and databases, how to access and bring up computers, how to clear and move between screens, how and what passwords or codes to use such as abbreviations used for branches or genres, how to access menus, and how to use function keys.

Knowledge of customer service principles and best practices which include determining patron needs and meeting quality standards for communication and service delivery.

Knowledge of branch operations such as facility management and patron relations as needed to fill-in for absent librarians.

Knowledge of clerical procedures and systems such as word processing, managing files and records, and other office procedures.

Knowledge of computer software which may include word processing, spreadsheet, presentation, graphics applications, and email software as needed to use and demonstrate the usage of the software.

Knowledge of E-readers to include how they are used, how to access downloadable materials, and how to download materials.

Knowledge of book titles, subjects, and authors especially those on the posted best sellers lists to include the degree of popularity of a particular book or author as needed to locate or suggest materials to patrons.

Knowledge of print and online reference and research materials and resources to provide simple reference assistance to patrons.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of networked computers and peripherals including the use of keyboard and mouse, CD-ROM and flash drives (USB ports), printers, modems, and scanners as needed to operate, maintain, and troubleshoot computer hardware and its peripherals.

Knowledge of methods and procedures for preparing new materials for distribution or cataloging to include affixing appropriate identification information to materials, applying appropriate casings or coverings to the materials, entering identification information into the computer database, and un-shadowing materials in the database.

Ability to operate a personal computer.

Ability to apply policies and procedures to problems related to the collection and patron relations.

Ability to follow directions, both oral and written, from a supervisor.

Ability to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive or antagonistic behavior, even in very difficult situations.

Ability to manage one's own time and multi-task as needed to work independently, perform assigned duties within expected time frames, and meet performance requirements.

Ability to demonstrate or teach patrons how to perform tasks such as using a computer, using and E-reader, using a search engine, using a card catalog, and locating a book.

Ability to explain rules, policies and procedures to include the proper supervision of children, fines and fees, placing holds on materials, etc.

Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.

Ability to perform basic mathematical functions such as adding or dividing numbers and counting monies using a calculator, cash register, or manual calculation.

Ability to adapt to change (positive and negative) as needed to accommodate patron demand, assignment of tasks, scheduling, and supervision.

Ability to understand written sentences and paragraphs in work related documents such as books, periodicals, computer data bases, and reference books.

Ability to communicate information and ideas in speaking to include selecting proper terminology, speaking with clarity and adequate volume, and using tact, politeness, authority in voice tone, and professional courtesy.

Ability to detect alpha and numeric errors or discrepancies in mis-shelved library materials, database information, cash register receipts, etc.

Ability to adjust actions in relation to others' actions as needed to work as part of a team, accomplishing delegated tasks and assisting others toward a common goal.

Ability to exhibit interpersonal sensitivity to include working with diverse groups and creating an environment of mutual respect.

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Ability to explain and demonstrate work procedures related to circulation, shelving, etc. to other employees.

Ability to listen to and understand information and ideas presented through spoken words and sentences.

Ability to focus on and monitor details as needed to be thorough in completing work tasks.

Ability to bend/reach and lift as needed to assist patrons with items located in the shelves and/or to work with items on the shelves.

Ability to operate and maintain standard office and audio/visual equipment to include fax, copy and adding machines, calculator, VCRs/DVD players, TVs, and cash register.

Ability to communicate ideas in writing to include organizing thoughts in a logical manner, clarity, conciseness, adapting style to the writer, and using proper spelling, punctuation, and grammar.

Ability to detect and report problems such as problems with collection or physical facility.

Ability to demonstrate initiative by taking on responsibilities and challenges.

Ability to work independently of constant supervision as needed to achieve the vision and mission of the library system.

Ability to detect and repair damage to library materials such as books, microfiche, audio and video tapes, CDs, and DVDs.
High school diploma or GED and six months full-time library page experience shelving books in a library branch.
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