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Job Description

Detailed information on the job is provided below.

The job description does not necessarily include all the duties which may be required of individual employees in the classification. Job descriptions may be revised as needed.

Service Manager
CO0598
07/31/2006
Exempt
A07
The fundamental reason this position exists is to manage the daily operations of the County's repair shop. The essential functions are: supervises two or more full-time employees, inspects and tests trucks, and equipment; monitors the daily tasks of auto mechanics and auto servicers; performs other difficult repair work; troubleshoots and provides technical assistance in repairing electrical systems on various makes and models of vehicles and equipment; provides technical assistance in repairing hydraulic system; monitors routine and preventive maintenance tasks performed on trucks, and equipment; performs administrative functions to include preparing purchase orders, work orders, reports and commissioning and de-commissioning vehicles and equipment. Incumbents receive direct supervision from the Fleet Maintenance Superintendent.
ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. The list of essential functions is to be used as a starting point to determine essential functions for a specific position at a specific location at a specific time. The ADA was intended to be applied on a case-by-case basis with the understanding that one position may differ from another similar position. The performance of "non-essential functions" is not optional for employees not covered under the ADA.

ESSENTIAL FUNCTION: Supervises two or more full-time employees using time sheets and employee leave request forms following departmental rules, regulations and guidelines and personnel rules and regulations in order to ensure effective performance of employees and consistent application of all policies and procedures.

Makes schedules of daily work to be performed.
Sets standards for satisfactory performance and ensures that work is carried out in accordance with performance standards.
Monitors performance and provides feedback to staff on an ongoing basis.
Counsels employees and documents actions as appropriate.
Handles employees problems such as questions regarding vehicle and/or equipment repair and replacements.
Monitors and approves staff leave usage while ensuring adequate coverage is maintained.
Conducts interviews for vacancies according to applicable County departmental policies and procedures with the Fleet Maintenance Superintendent.
Trains new employees.
Recommends and/or initiates disciplinary actions according to applicable County departmental policies and personnel policies and procedures to the Garage Superintendent.
Conducts meetings to discuss departmental changes and/or disseminate information.

ESSENTIAL FUNCTION: Inspects and tests trucks, and equipment using hand, air, and mechanical tools, two-way radios, technical and equipment manuals, and diagnostic equipment following routine mechanical inspection methods in order to determine the need for and cost of repairs.

Discusses with operator the nature and extent of malfunction or damage.
Starts engine and listens for sounds which may indicate malfunctions.
Drives vehicle, if possible, noting performance of parts, such as clutch, gears and brakes.
Test drives vehicles or equipment to determine the safety of the vehicle or equipment and determines if the vehicle or equipment should be taken out of service.
Tests motor timing, cylinder compression, fuel consumption and steering, using testing devices such as timing light, compression gauge, and fuel gauge.
Visually inspects vehicle, including body and fenders for scratches and dents.
Researches technical and equipment manuals to determine the proper repair action needed.
Assesses the repair needs of vehicles/equipment to include a list of parts needed.

ESSENTIAL FUNCTION: Monitors the daily tasks of mechanics and auto servicers in the diagnosis, maintenance, and repair of large trucks, off-road equipment, light trucks, small engines and equipment such as tractors, dozers, motor graders, front end loaders, pans, and dump trucks using equipment/vehicle parts, hand, air, and mechanical tools, and diagnostic testing equipment by following accepted supervisory and repair methods and procedures in order to ensure work is performed in a timely and accurate manner.

Assigns and directs mechanics and auto servicers in the diagnosis, maintenance, repair of large trucks, off-road equipment, light trucks, small engines, and equipment such as tractors, dozers, motor graders, front end loaders, pans, and dump trucks.
Prioritizes the daily work orders by verbally assigning or reassigning work as needed.
Identifies or troubleshoots problems or assists mechanics with diagnosis of mechanical problems with trucks, equipment, and construction equipment to identify problems with electrical, cooling, and fuel systems, engines, and engine parts using specialized testing equipment such as engine analyzer, monitor, air conditioning test equipment, anti-freeze reclaimer and starting and charging analyzers.
Ensures the safety of employees under supervision by observing their work procedures and use of equipment, tools and safety gear, and by enforcing department procedures and methods such as proper lifting techniques.
Assists mechanics and auto servicers with repair and maintenance work by determining the best means of performing repairs, and responding to questions or demonstrating repair methods and procedures.
Verbally explains or demonstrates the proper methods or procedures for repair or replacement or the proper use of equipment.

ESSENTIAL FUNCTION: Performs other difficult repair work such as engine and drive train repairs or overhauls, repairs to hydraulic, air, or air-over-hydraulic brake systems, and repairs to diesel engines, fuel and cooling systems using specialized equipment, air, hand, and mechanical tools in order to maintain trucks, and equipment in operating condition.

Repairs large trucks and off-road equipment, construction equipment and light trucks including front-end work such as steering, engine, transmission, differentials, cooling and exhaust systems, brakes, ignition systems, etc. using hand and mechanical tools.
Repairs conventional, anti-lock, and air-over-hydraulic brake systems to include using a brake bleeder (on standard and high pressure systems) and mounting tires using a tire changer.
Inspects air brake systems such as wedge brakes or S-cam brakes and brake parts such as shoes, wheel cylinders for wear, and brake drums for wear or stretch.
Adjusts or replaces s-cam or wedge brakes or brake parts such as drums and shoes.
Rebuilds wheel cylinders to include taking cylinders apart, replacing parts, and re-assembling the cylinder.
Adjusts wheel bearings to include re-packing with grease and re-installing wheel bearings.
Tightens wheel bearing to proper specifications being certain not to over tighten.
Repairs or replaces air system components to include compressors, valves, governors, lines, hoses, fittings.
Inspects brake systems, air valves, fittings, and hoses for leaks.
Replaces fittings, hoses, brake chambers, axle seals, gaskets, or parts to air system components such as compressors, valves, and governors.
Replaces fuel system parts such as fuel injectors, glow plug components, fuel filters, clamps, and fuel lines.
Bleeds fuel system to remove air.
Makes repairs to cooling system and inspects for leaks.
Removes and replaces parts such as water pump, thermostat, and belt-driven fan.
Tears down and rebuilds gasoline and diesel engines, carburetors, transmissions, turbo chargers, engine head, sleeves, pistons, and rings.

ESSENTIAL FUNCTION: Troubleshoots and provides technical assistance in repairing electrical systems on various makes and models of vehicles and equipment, to include repairing or replacing lights, strobe lights, gauges, alternator, ignition system, using hand tools by following knowledge of repair methods, and manufacturers specifications, recommendations, or manuals in order to maintain vehicle/equipment in good working condition.

Troubleshoots and provides technical assistance in repairing vehicle electrical systems to include replacing lights, strobe lights, garbage packing system, charging systems, and vehicle computer systems.
Troubleshoots and provides technical assistance in replacing electrical gauges in vehicles.
Troubleshoots and provides technical assistance in repairing or replacing wiring harness, controls, and switches.
Troubleshoots and provides technical assistance in repairing and replacing wiring, relay switches, and solenoid valves.

ESSENTIAL FUNCTION: Provides technical assistance in repairing hydraulic system on various makes and models of equipment to include adjusting valves, repairing or replacing electrical circuitry valves, switches and controls, power take-off, using hand, electric, and air tools following knowledge of repair methods, and manufacturers specifications, recommendations, or manuals in order to maintain equipment in good working condition.

Repairs hydraulic system on equipment to include leaks on cylinders, lines, and valves.
Adjusts valves on hydraulic system to include sequence valve if system is not functioning properly.
Repairs electrical circuitry valves, switches and controls that operate the hydraulic system to include repairing or replace wiring, and switches.
Repairs power take-off systems to include replacing lines, hoses, couplings, and gaskets and tightening loose bolts where the system attaches to the transmission.

ESSENTIAL FUNCTIONS: Monitors routine and preventive maintenance tasks performed on trucks and equipment using equipment/vehicle parts, hand, air, and mechanical tools, two-way radios, and diagnostic testing equipment following accepted preventative maintenance check methods and part replacement methods in order to ensure mechanical equipment remains in operating condition.

Replaces and adjusts headlights and installs and repairs accessories, such as mirrors and windshield wipers.
Removes and replaces spark plugs, points, coil, or alternator to complete tune-up or replace malfunctioning parts.
Turns adjustment screws of carburetor to set idle speed of engine, using screw driver.
Checks vehicle charging system, charge or install new battery.
Checks engine coolant system for leaks and water pump performance.
Replaces thermostats.
Repairs and replaces flat tires on mowers and light trucks.
Performs road service repair as well as in-shop work.
Steam cleans automotive, tractor, mower, and other equipment.

ESSENTIAL FUNCTION: Performs inventory and purchasing duties using telephone, invoices, purchase orders, and inventory logs, following departmental policies and procedures in order to order vehicle parts/equipment and to maintain equipment and vehicle fleets.

Completes purchase orders for equipment and/or parts amounting to less than $250.
Submits requests for equipment and/or parts amounting to more than $250.
Prepares and files requisitions for parts.
Obtains price quotes from vendors for parts, equipment and/or services.
Examines equipment bids to determine the better buy for the department taking equipment usage and warranty information into consideration.
Maintains equipment inventory.

ESSENTIAL FUNCTION: Performs administrative functions to include preparing work orders and reports and commissioning and de-commissioning vehicles and equipment using air, hand, and mechanical tools, decals, paints, parts, camera, and telephone, following County departmental policies and procedures in order to maintain equipment and vehicle fleets, and record vehicle/equipment maintenance.

Maintains manual records of vehicle/equipment maintenance history.
Reviews weekly activity reports such as weekly fuel, oil, grease, anti-freeze and gasoline reports and prepares in absence of Fleet Maintenance Superintendent.
Oversees the commissioning of new trucks and equipment in order to prepare the vehicle or equipment for use to include ensuring vehicle or equipment meets specifications, stamping tires, inventorying parts, checking features of the vehicle, installing emergency lights and decals etc.
Oversees the de-commissioning of old trucks and equipment, and prepares for sale or disposal to include replacing tires, removing decals and emergency lights, inspecting vehicle or equipment to identify problems, arranging for repainting etc.
Monitors waste oil disposal and contacts certified waste oil vendor for removal.
Examines and photographs an accident scene when county vehicles are involved to determine cause of accident and to further assess what may have happened.
Transports employees to county physician for drug tests.
Documents Family Medical Leave Act (FMLA) and Workers Compensation claims of employees.
Opens and secures auto shop during work hours and for after hour equipment repair.
Assists with general housekeeping of shop and immediate work area to maintain a safe work environment.
Knowledge of the principles of operation and repair of gasoline powered engines or parts found in trucks, and equipment as needed to diagnose operational problems, and repair or replace parts.

Knowledge of the principles of operation and repair of hydraulic systems on equipment to include methods of repairing leaks on cylinders, lines, valves, circuitry valves, adjusting valves, and replacing lines, hoses, couplings, and gaskets on power take-off systems as needed to make repairs or replace parts.

Knowledge of air conditioning systems on trucks and equipment to include the operation and location of parts, procedures for repairing or replacing parts, and safety precautions as needed to make repairs or replace parts.

Knowledge of different types of equipment found on trucks and construction equipment such as conventional and anti-lock brakes, aluminum tire rims etc., as needed to make repairs or replace parts.

Knowledge of the proper operation of various makes and models of vehicles/equipment to include the operation of the engine, the types of systems and how the system operates, the purpose or function of engine parts as needed to make repairs or replace parts.

Knowledge of electrical systems on trucks and construction equipment to include procedures for repairing or replacing parts, recognition of parts, safety precautions, and the location and operation of parts in order to make repairs or replace parts.

Knowledge of the principles of operation of internal combustion engines such as Detroit engines to include fuel, air, cooling, and oil systems as needed to isolate problems, make repairs, and replace parts on trucks, construction equipment, and other types of equipment.

Knowledge of the proper types, amounts, and dilution ratios or mixtures of fluids used in trucks, construction equipment and equipment to include oil and anti-freeze as needed to replace fluids properly and diagnose problems.

Knowledge of the various engine components and parts associated with various makes and models of trucks and construction equipment to include being able to locate parts, to visually inspect parts, and determine the proper operation of parts as needed to isolate and diagnose problems, repair or replace parts, or make modifications.

Knowledge of the proper uses or applications, conditions, and situations for using fluids, cleaners, and adhesives to repair or replace engine parts on various makes and models of trucks, construction equipment.

Knowledge of the occupational hazards and safety rules, regulations, and precautions of the mechanical trade to include proper lifting techniques, keeping hands and limbs free from potentially threatening conditions such as not getting into a position where the mechanic could be trapped or crushed, performing maintenance only after safety precautions have been taken such as putting chock blocks down especially when the front or rear end of the vehicle/equipment is elevated as needed to prevent injury to self or other mechanics.

Knowledge of the proper procedures for isolating and diagnosing problems to include isolating the problem before parts are replaced, how to connect and read diagnostic tools, where to start and what steps to take in order to determine if parts should be repaired or replaced and to isolate the problem so that unnecessary replacements or repairs are not made.

Knowledge of various hand, electric, diagnostic, and air tools used in troubleshooting and making mechanical repairs to include the purpose, practical, and proper uses of each tool as needed to perform repairs and make adjustments on various makes and models of trucks, and equipment.

Knowledge of the manufacturer's specifications for proper torque adjustments on vehicles/equipment such as foot pounds or inch pounds as needed to perform preventive maintenance and repairs.

Knowledge of the department operating instructions, rules, etc. such as rules regarding tardiness, work order processing, and various other Personnel policies and procedures as needed to ensure compliance by subordinates.

Skill at using hand tools in the repair of equipment such as metric and standard socket wrenches of various sizes from 4 mm to 40 mm and from 1/4" drive to 1-inch drive, open-end, close-end and combination wrenches, chisels, Allen wrenches, brass punches, screw drivers, nut drivers, channel lock pliers, wire cutters, adjustable monkey wrenches, snap ring pliers, and pry bar, as needed to make repairs, replace parts, or perform preventive maintenance.

Skill at replacing or repairing gasoline fuel systems on various makes and models of equipment to include fuel injector, fuel injector pump, glow plug components, and fuel filter using hand and air power tools.

Skill at repairing hydraulic systems on various makes and models of equipment to include cylinders, lines, valves, circuitry valves, transfer valves, wiring, switches and controls using hand and air tools.

Skill in the proper use of diagnostic tools and equipment such as test lights, hand-held battery tester, bench or hand-held analog meter to include attaching leads or reading and interpreting gauges or display panels in order to isolate and identify problems, determine the appropriate steps for repair, and make repairs to trucks, small engines, and construction equipment.

Skill at using electric tools such as drills, drill bits, grinders, sanders, and saws in order to make repairs, replace parts, or perform preventive maintenance on vehicles/equipment.

Skill at repairing electrical systems on various makes and models of equipment to include lights, strobe lights, gauges, ignition system, wiring harness, batteries, controls and switches using air and hand tools.

Skill at using air tools when making repairs to trucks, and construction equipment such as drill, 3/8-inch drive ratchet, 2-inch impact wrench, one-inch air drive wrench and socket, air chisel, and air sander as needed to make repairs, replace parts, or perform preventive maintenance on vehicles/equipment.

Skill at performing major repairs on gasoline engines to include disassembling the engine, performing in-frame rebuilds, and replacing parts using hand and air tools.

Skill at driving or operating trucks and construction equipment in order to diagnose problems or determine if repairs have corrected the problem.

Skill at performing general and preventive maintenance on various makes and models of trucks, and construction equipment such as inspecting and changing tires, testing and replacing batteries, and replacing belts and hoses using hand and air tools.

Skill at repairing or replacing wedge and s-cam brake systems on various makes and models of trucks, and construction equipment such as shoes, drums, brake chambers, wheel cylinders, diaphragms, air compressors, and o-rings, using hand and air tools.

Skill at diagnosing and isolating defects in engine or body parts or operating systems on trucks, and construction equipment such as determining if parts are worn or defective, and isolating the problem using diagnostic tools or equipment.

Skill at properly replacing fluids such as oil and anti-freeze on various makes and models trucks, and construction equipment to include removing plugs without stripping the threads, using hand tools such as wrenches, and filter wrenches in order to perform oil changes, and flush radiators.

Skill at repairing trucks, small gas engines, and construction equipment to include diagnosing problems and replacing or repairing parts as needed to properly maintain vehicles and equipment.

Skill in the proper care and maintenance of specialized hand, air, and electric tools and testing equipment used in the mechanical trade to include cleaning procedures, fluid replacement, calibration and tool repair as needed to maintain tools and equipment in proper operating condition.

Skill in planning assignments to include estimating the necessary time and resources, determining the appropriate strategy, and preparing a time line for project completion as needed to manage multiple assignments.

Skill in managing assignments to include utilizing staff and other resources, delegating tasks, setting standards for work, negotiating for materials, supplies and services as needed to ensure that assignments are completed on time and according to established standards.

Ability to understand and effectively carry out oral and written instructions such as instructions from the operator related to the problem with vehicles or equipment or instructions from the supervisor regarding priorities or work to be performed.

Ability to use reasoning ability and knowledge of the proper operation of gasoline engines and engine parts on various makes and models of vehicles/equipment as needed to isolate and properly diagnose problems and to determine the steps or actions necessary to correct the problem once the problem has been diagnosed or identified.

Ability to read, comprehend, and interpret complex oral and written technical instructions provided by a supervisor or contained in manufacturer's or owner manuals, and vendor catalogues in order to make repairs, service equipment, locate vendors, train other employees, or diagnose a problem.

Ability to establish and maintain effective working relationships with other mechanics to include discussing problems and soliciting input without creating resistance from mechanics, and working effectively under tight deadlines as needed to make repairs, replace parts, or perform preventive maintenance on trucks and construction equipment.

Ability to observe and listen to engine noises and the noises associated with the operation of various makes and models of trucks and construction equipment and to determine by sight or sound whether the engine or engine part is operating properly in order to isolate or identify the problem or determine if the problem has been properly repaired.

Ability to visually inspect engine and engine parts on various makes and models of trucks, and construction equipment as needed to ensure proper working condition, and identify or isolate problems.

Ability to coordinate and schedule the work of staff as needed to ensure the needs of the shop are met.

Ability to instruct and train other mechanics in the use of tools, equipment and parts, the diagnosis of problems, the removal and operation of parts, and the repair of trucks, construction equipment and small engines using proper tools and a knowledge of the location of parts in order to ensure mechanics perform work properly.

Ability to supervise and evaluate the work performed by skilled mechanics and outside auto servicers engaged in the maintenance and repair of trucks, construction equipment, and various other equipment through visual observation and using knowledge of the mechanical trade.

Ability to determine limitations in abilities to make mechanical repairs to include determining when assistance is needed, the appropriate questions to ask, and when the manufacturer or other resources need to be consulted in order to identify possible sources of the problem, the steps necessary to identify, isolate, and resolve the problem, or determine how to make repairs.

Ability to set an example for and gain respect of co-workers through actions, appearance and demonstrated knowledge of equipment and vehicle knowledge.

Ability to establish and maintain effective working relationships with people of various socioeconomic backgrounds such as supervisors and co-workers to include assisting others with their work, recognizing the rights and privacy of others, and using courtesy and tact when communicating with others, as needed to maintain a pleasant and productive work environment.

Ability to work independently with limited supervision to include weighing consequences of actions or decisions, making decisions within predetermined limits, responding to emergencies, time management, and prioritizing work as needed to resolve problems and repair or replace vehicle/equipment parts.

Ability to make, modify, or adapt tools and parts using welding torches or other equipment in order to accommodate special repair problems or needs.

Ability to maintain simple written records to include maintenance charts as needed to record the maintenance and/or repair activity of equipment.

Ability to communicate orally to include the use of Standard English grammar, clarity, and explaining complex concepts on the level of the listener as needed to communicate effectively with others.

Ability to communicate in writing to include the use of Standard English grammar, spelling, punctuation and sentence structure and logical ordering of ideas as needed to maintain vehicle/equipment maintenance records.

Ability to read and understand documents such as equipment manuals as needed to interpret data to aid in the replacement and/or repair of vehicles and equipment.
High school diploma or G.E.D. Five years of experience in the repair and maintenance of construction equipment with at least two years repair experience at the master's level plus two years of supervisory experience in the repair and maintenance of construction equipment or an equivalent combination of education and experience.
Must have the ability to obtain and maintain a valid Alabama driver's license and an insurable driving record as needed to operate County vehicles. Must obtain and maintain a valid Alabama commercial driver's license (CDL) Class A with hazardous material and tanker endorsements as needed to operate the asphalt distributor and fuel truck.
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