|Customer Service Clerk|
|The fundamental reason this classification exists is to process a significant volume of payments in over-the-counter transactions. Work includes the receipt and recording of cash, checks, and other negotiable instruments in payment of taxes, fees, fines, and other liabilities. Individuals in this classification have frequent contact with the public by phone and through counter duties. Considerable tact and persuasion is required in dealing with citizens who may be or become irate or distraught. Major work functions include performing cashier duties, performing data entry functions, assisting customers, performing general clerical duties, researching requests, problems, and complaints and initiating appropriate action, providing administrative support to supervisors, preparing and editing correspondence, reports and other documents, organizing and recording data, maintaining filing systems and processing incoming/outgoing mail. Once the more difficult phases of the work are learned, the employee works independently referring especially difficult or complex cases to the supervisor or lead worker. This classification differs from other clerical classifications by the responsibility for routinely collecting money and frequent contact with the public. |
|High school diploma or GED equivalent and one year of face to face public contact experience that includes receiving cash and/or negotiable instruments; or an equivalent combination of education and experience. Must pass a typing test with a score of 25 words per minute net with a maximum of 8 errors. A typing proficiency from an Alabama state-operated career center is required. A list of eligible career centers can be obtained from the Alabama Joblink website (https://joblink.alabama.gov). The minimum requirement for typing is 25 words per minute net with a maximum of 8 errors. The Montgomery Area Career Center is located at 1060-A East South Blvd., Montgomery, Alabama, (334) 286-1746. Applicants must make their own arrangements to take the typing test. After passing the typing test, please request that the Career Center send your typing proficiency certificate to the Montgomery City-County Personnel Department. NO ONE WILL BE PLACED ON THE ELIGIBLE LIST UNLESS A PROFICIENCY CERTIFICATE IS RECEIVED FROM AN ALABAMA STATE-OPERATED CAREER CENTER. IT IS THE APPLICANT'S RESPONSIBILITY TO REQUEST THE TYPING CERTIFICATE.|
|A typing proficiency from an Alabama state-operated career center is required. A list of eligible career centers can be obtained from the Alabama Joblink website (https://joblink.alabama.gov). Must pass a typing test with a score of 25 words per minute net with a maximum of 8 errors.|
|This is a continuous recruitment list. This means a current register is maintained so that eligible applicants are available when a vacancy occurs. Applicants will be screened and qualified based on training and experience as shown on the application and a typing proficiency certificate. Applicants are urged to complete the application form, providing detailed information concerning the kind of jobs they have held, the dates they held them, where and exactly what their duties were. Applicants will be ranked on the eligible list on the basis of a written test administered by computer. Tied scores will not be broken. An information guide about the test is available at ww.montgomerypersonnel.com. |
|BENEFITS: Employees are offered a competitive benefits package which includes health, dental, and life insurance, paid annual and sick leave, paid holidays, and a retirement program. Montgomery County participates in the Retirement Systems of Alabama (RSA).
EMPLOYMENT WITH MONTGOMERY COUNTY IS CONDITIONAL UPON THE POTENTIAL EMPLOYEE PASSING A PRE-EMPLOYMENT DRUG TEST. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use.)