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Merit System Employment Opportunity Announcement
CITY AND COUNTY OF MONTGOMERY PERSONNEL
27 Madison Avenue
Montgomery, AL 36104
Jobline: 334/625-2217 Telephone: 334/625-2675 Fax: 334/625-2219
www.montgomeryal.gov



Customer Service Clerk
CO0016-12
12/21/2009
04/09/2010
24414
The fundamental reason this classification exists is to process a significant volume of payments in over-the-counter transactions. Work includes the receipt and recording of cash, checks, and other negotiable instruments in payment of taxes, fees, fines, and other liabilities. Individuals in this classification have frequent contact with the public by phone and through counter duties. Considerable tact and persuasion is required in dealing with citizens who may be or become irate or distraught. Major work functions include performing cashier duties, performing data entry functions, assisting customers, performing general clerical duties, researching requests, problems, and complaints and initiating appropriate action, providing administrative support to supervisors, preparing and editing correspondence, reports and other documents, organizing and recording data, maintaining filing systems and processing incoming/outgoing mail. Once the more difficult phases of the work are learned, the employee works independently referring especially difficult or complex cases to the supervisor or lead worker. This classification differs from other clerical classifications by the responsibility for routinely collecting money and frequent contact with the public.
High school diploma or GED equivalent and one year of face to face public contact experience that includes receiving cash and/or negotiable instruments; or an equivalent combination of education and experience. Must pass a typing test with a score of 25 words per minute net with a maximum of 8 errors. A typing proficiency from an Alabama state-operated career center is required. A list of eligible career centers can be obtained from the Alabama Joblink website (https://joblink.alabama.gov). The minimum requirement for typing is 25 words per minute net with a maximum of 8 errors. The Montgomery Area Career Center is located at 1060-A East South Blvd., Montgomery, Alabama, (334) 286-1746. Applicants must make their own arrangements to take the typing test. After passing the typing test, please request that the Career Center send your typing proficiency certificate to the Montgomery City-County Personnel Department. NO ONE WILL BE PLACED ON THE ELIGIBLE LIST UNLESS A PROFICIENCY CERTIFICATE IS RECEIVED FROM AN ALABAMA STATE-OPERATED CAREER CENTER. IT IS THE APPLICANT'S RESPONSIBILITY TO REQUEST THE TYPING CERTIFICATE.
A typing proficiency from an Alabama state-operated career center is required. A list of eligible career centers can be obtained from the Alabama Joblink website (https://joblink.alabama.gov). Must pass a typing test with a score of 25 words per minute net with a maximum of 8 errors.
This is a continuous recruitment list. This means a current register is maintained so that eligible applicants are available when a vacancy occurs. Applicants will be screened and qualified based on training and experience as shown on the application and a typing proficiency certificate. Applicants are urged to complete the application form, providing detailed information concerning the kind of jobs they have held, the dates they held them, where and exactly what their duties were. Applicants will be ranked on the eligible list on the basis of a written test administered by computer. Tied scores will not be broken. An information guide about the test is available at ww.montgomerypersonnel.com.

How to Apply: There are two ways to apply. Standard applications and supplemental questionnaires (if applicable) may be obtained from the Montgomery City-County Personnel Department, State Career Centers, or downloaded from the website at www.montgomerypersonnel.com. The application and supplemental questionnaire must be filed with the Montgomery City-County Personnel Department, 27 Madison Avenue, Montgomery, Al. 36104. Standard applications may be delivered in person, by hand-mail, by U.S. Postal Service or any other mail delivery service, or by facsimile (334-241-2219). In order to apply online, go to the Main Employment page for detailed instructions or click "Apply Now" to immediately begin your application. No person or departments are authorized to accept applications except the Personnel Department. Completed applications will be accepted until 5:00 p.m. on the closing date.
BENEFITS: Employees are offered a competitive benefits package which includes health, dental, and life insurance, paid annual and sick leave, paid holidays, and a retirement program.

DRUG TEST: Employment is conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration.

REQUEST FOR ACCOMMODATION:Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Personnel Department reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director or Assistant Personnel Director at (334) 241-2675.

I-9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986.
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